Refund policy

Welcome to HONEY IN THE SKY.

At HONEY IN THE SKY, customer satisfaction is our priority. We want every customer to feel confident and happy with their purchase. If your order does not meet your expectations, our team is here to assist you with the return and refund process.

Please carefully review our Return & Refund Policy before submitting a return request.

1. Return Eligibility

We accept eligible return requests within 30 days from the date your order is delivered.

To qualify for a return, items must:

  • Be unworn, unused, and unwashed.
  • Be returned in their original condition.
  • Include all original tags attached.
  • Be free from stains, makeup, perfume, odors, pet hair, or any signs of use.
  • Include original packaging whenever possible.

Items that do not meet these requirements may not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Final Sale items
  • Gift cards
  • Bodysuits
  • Underwear and lingerie
  • Swimwear with hygiene liner removed
  • Earrings
  • Personalized or customized products
  • Beauty accessories
  • Items damaged due to improper use, washing, or care

3. How to Request a Return

Before sending any item back, please contact our Customer Support Team for return approval.

💌 Email: vip@honeylnthesky.com

To help us process your request faster, please include:

  • Order Number
  • Full Name
  • Email Address
  • Item(s) you would like to return
  • Reason for return
  • Photos of the item if it is damaged, defective, or incorrect

After your request has been reviewed and approved, we will provide the correct return instructions and return address.

Returns sent without prior approval may not be accepted.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is caused by:

  • Incorrect item received
  • Damaged item upon arrival
  • Confirmed manufacturing defect

Original shipping fees are non-refundable.

For your protection, we recommend using a shipping service with tracking information.

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from your order, please contact us within 7 days after delivery.

Please provide:

  • Order Number
  • Photos of the product
  • Photos of the packaging
  • Photos of the shipping label

Our Customer Support Team will review your request and provide an appropriate solution.

6. Refund Process

Once your returned package has been received and inspected, we will notify you of the refund result by email.

If your return is approved:

  • The refund will be issued to your original payment method.
  • Refunds are typically processed within 5–10 business days.
  • Additional processing time may be required depending on your bank or payment provider.

7. Order Cancellation

Orders may be canceled within 12 hours after being placed.

Once an order has entered processing or has already been shipped, cancellation requests can no longer be accepted.

8. Additional Information

Please note:

  • All returns require prior approval from our Customer Support Team.
  • Unauthorized returns may be refused.
  • Items showing signs of wear, washing, alteration, or damage after delivery are not eligible for refunds.
  • Please package returned items securely to prevent damage during transit.
  • HONEY IN THE SKY reserves the right to refuse returns that do not comply with this policy.

9. Return Address Information

HONEY IN THE SKY

💌 Email: vip@honeylnthesky.com

📍 Business Address:

4 Americana Blvd
Hopewell Junction, NY 12533
United States

Business Correspondence Only – Not a Return Address

Please contact our Customer Support Team before returning any merchandise. We will provide the correct return address after your return request has been approved.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

HONEY IN THE SKY

📨 Email: vip@honeylnthesky.com

📍 Address:

4 Americana Blvd
Hopewell Junction, NY 12533
United States

Our Customer Support Team typically responds within 24–48 business hours (Monday–Friday).

Thank you for choosing HONEY IN THE SKY. 🌼

We appreciate your trust and support. Our mission is to provide beautiful styles, thoughtful service, and a smooth shopping experience for every customer. 🌿